Got Questions?

We've got answers!

PRODUCT MANUAL

How can I set my TSA lock combination?

To view our Modern Carry-On digital product manual, click here.

To view our Medium Trunk digital product manual, click here.

What accessories come with the suitcase?

All our suitcases come with a high quality canvas storage bag, polyester shoe bag, sponge, and personalized bag tag. Learn more about suitcases and accessories here.

REPLACEMENT POLICY

What is your replacement policy?

If upon receiving your suitcase, you notice there is a factory defect, contact us and we will send you a replacement free of charge. We only accept replacements on unused suitcases so please gently test them out at home before travelling with them. Review our full 14-Day Replacement Policy here.

WARRANTY

Do your suitcases come with a warranty?

Yes - your Gala suitcase is protected by our 10 year limited warranty. If any of the essential parts (wheels, handles, telescopic handle, zippers, TSA lock) of your suitcase break within 10 years of purchase, send your suitcase to our warehouse and we will repair this for you free of charge. You are entitled to a maximum of 2 free repairs over the 10 year period, but you must shoulder any related shipping costs. Review our full 10 year limited warranty here.

FREE PERSONALIZATION

How can I claim my free personalized bag tag?

In the order notes at the checkout page, indicate your choice for the ff:

  1. Font (Times New Roman or Avant Garde)
  2. Font color (Gold or Silver)
  3. Initials (3 characters max)

If you already placed your order without any order notes, please email us the above information including your order ID to happy@galatravel.co. If we do not receive any email within the day the order was placed, we will base your initials on the name used for the order.

SHIPPING

Where does GALA ship to and from?

Our warehouse is located in Makati City. We currently ship to cities within Metro Manila only. Learn more about our shipping and delivery here.

STILL HAVE QUESTIONS?

  • Email us at help@galatravel.co