1. Shipping Locations
2. Shipping Rates
- Makati, BGC, Pasay: ₱225
- Manila, Mandaluyong, San Juan, Pasig, Taguig, Pateros: ₱300
- Navotas, Malabon, South Caloocan, Las Piñas: ₱375
- Quezon City, Valenzuela, North Caloocan, Marikina, Muntinlupa, ₱450
3. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after your order is placed. You will receive a confirmation email once your order is processed and ready to ship.
4. Delivery Time
- Metro Manila: 1-2 business days
5. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package. Please allow up to 24 hours for the tracking information to become available.
6. Shipping Delays
While we strive to ensure timely deliveries, there may be circumstances beyond our control (such as natural disasters, customs delays, or courier issues) that cause shipping delays. We will notify you of any such delays and work to resolve them as quickly as possible.
7. Failed Deliveries
In the event that a delivery attempt fails due to incorrect shipping details provided by the customer, missed deliveries, or failure to collect from a delivery point, the customer will be responsible for any additional shipping fees incurred for re-delivery.
8. Lost or Damaged Packages
We take great care in packaging our products securely. However, if your package is lost or damaged during transit, please contact our logistics department immediately at +639544038972. We will work with the courier to resolve the issue, and if necessary, replace the item(s) based on the investigation outcome.
9. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or destination. We will notify you at checkout if there are any issues with your order.
10. Contact Us
If you have any questions or concerns about shipping and delivery, please don’t hesitate to reach out to our customer service team:
- Email: happy@galatravel.co